How Do I Fix My MP3 Player That Froze & Won't Turn On?

When an MP3 player is in a frozen state, you cannot cycle through files that have been uploaded to the player. Depending on the player, you may not be able to turn a frozen MP3 player on or off. Successfully unfreezing the MP3 player allows you to use the player as you normally would, as well as manage all of the files stored on it. Doing so also prevents you from needing to go out and buy a new portable music player.

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Unfreezing the MP3 player allows you to again turn the player on or off.

Step

Flip the MP3 player's “Hold” switch to “Off” if the switch is on. Depending on the MP3 player you own, this switch is likely located at the side or top of the player. Once the switch is off, try to turn the player on.

Step

Let the battery of the MP3 player die. A frozen MP3 player is technically still running, and thus the battery for that player is being drained. Wait until the battery is fully dead before moving to Step 3.

Step

Charge the MP3 player using either a computer (that's turned on) or an electronic MP3 charger. Charging the player's battery may “jolt” the player out of its frozen state. Connect the player to the computer or charger via the player's USB cable. Charge the player for 30 minutes before attempting to turn it on.

Step

Sync the player with the appropriate software program (for example, Windows Media Player) for the MP3 player. Connect the player to the computer as described in the previous step. Open the software program and click the “Sync” tab at the top or side of the program. If necessary, click “Start Sync” underneath the tab. The name of the player appears under the “Sync” tab if the player has synced successfully. Try turning the player on once it has synced with the program.

Step

Press the small “Reset” button on the MP3 player. This hard reset shuts the player down completely. Use a pin, tack or thin nail to press down the very small “Reset” button on the side or back of the MP3 player to reset the player. Then, try to turn the player on.