How to Access Time Warner Cable Voicemail

By Todd Bowerman

Time Warner’s home phone service includes support for digital voice mail. If you miss a call, your home phone automatically redirects callers to the Time Warner voice mail system. Setting up your voice mail account is an important step in ensuring your Time Warner services function correctly and according to your personal preferences. You can set up and access your Time Warner voice mail by dialing "*98" from the home phone associated with the Time Warner account or using your unique voice mail access number.

Set Up Voice Mail

Step 1

Dial your Time Warner voice mail access number, which is included with your home phone welcome kit. If you can’t remember it, dial “*98” from the home phone tied to the Time Warner account.

Step 2

Enter your home phone number when prompted. When asked for a PIN, enter the last four digits of your Time Warner phone number. The system then prompts you to create a personal PIN; enter the PIN and confirm with the “#” key to save. Write this PIN down in case you forget it later.

Step 3

State your name when prompted. Press the “#” key to save. By default, your Time Warner voice mail plays a basic recorded greeting and inserts your name. Press the “1” key to save the recording of your name.

Step 4

Record a personalized greeting when the phone system prompts you to do so. Press the “#” key to save. You can use this personalized greeting by pressing the “1” key on your phone. Hang up to exit or proceed to the voice mail menu.

Listening to Messages

Step 1

Open the line on your home phone by lifting it from the cradle or pushing the “Talk” or “Call” button on the handset. A normal dial tone indicates that you have no new messages, while a stuttered dial tone is an alert that new messages have been recorded.

Step 2

Dial “*98” to access the voice mail main menu. Once connected, the voice mail system alerts you to the total number of new messages.

Step 3

Press “1” to listen to your messages in the order they were received. Press “7” to delete messages as you listen to them. Voice mails are kept indefinitely and are not deleted automatically.

Step 4

Hang up to end the call. Check your dial tone again to ensure you’ve listened to all new messages.

Tips & Warnings

  • Time Warner’s home phone service allows for maximum message lengths of three minutes, with a total storage limit of 40 minutes. The service alerts you when you’re close to running out of room.
  • If you can’t find your voice mail access number or have lost your customer welcome kit, you can retrieve the number via Time Warner’s customer support page (see Resources).