How to Access Time Warner Cable Voicemail

Time Warner’s home phone service includes support for digital voice mail. If you miss a call, your home phone automatically redirects callers to the Time Warner voice mail system. Setting up your voice mail account is an important step in ensuring your Time Warner services function correctly and according to your personal preferences. You can set up and access your Time Warner voice mail by dialing "*98" from the home phone associated with the Time Warner account or using your unique voice mail access number.

Woman talking on the telephone
Check your Time Warner messages from your home phone.
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Set Up Voice Mail

Step

Dial your Time Warner voice mail access number, which is included with your home phone welcome kit. If you can’t remember it, dial “*98” from the home phone tied to the Time Warner account.

Step

Enter your home phone number when prompted. When asked for a PIN, enter the last four digits of your Time Warner phone number. The system then prompts you to create a personal PIN; enter the PIN and confirm with the “#” key to save. Write this PIN down in case you forget it later.

Step

State your name when prompted. Press the “#” key to save. By default, your Time Warner voice mail plays a basic recorded greeting and inserts your name. Press the “1” key to save the recording of your name.

Step

Record a personalized greeting when the phone system prompts you to do so. Press the “#” key to save. You can use this personalized greeting by pressing the “1” key on your phone. Hang up to exit or proceed to the voice mail menu.

Listening to Messages

Step

Open the line on your home phone by lifting it from the cradle or pushing the “Talk” or “Call” button on the handset. A normal dial tone indicates that you have no new messages, while a stuttered dial tone is an alert that new messages have been recorded.

Step

Dial “*98” to access the voice mail main menu. Once connected, the voice mail system alerts you to the total number of new messages.

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Press “1” to listen to your messages in the order they were received. Press “7” to delete messages as you listen to them. Voice mails are kept indefinitely and are not deleted automatically.

Step

Hang up to end the call. Check your dial tone again to ensure you’ve listened to all new messages.