How to Cancel a Free AOL Email Account

It’s very simple to sign up for a free AOL email account. However, canceling that free account takes a bit of time and patience. Make sure you save any necessary content in your account before deleting the entire email address. After deleting your account, you can still sign up for another free one, but you will not be able to access anything from that previous account. There are a few steps involved, but you do have the choice to submit your request electronically, by mail or by fax.

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You can cancel a free AOL email account.

Online Cancellation

Step

Log on to the billing website for AOL. To identify yourself as the account holder, enter your username and password. You will then be prompted to enter your personal security question. Type the answer and click on the green "Continue" button below the answer bar.

Step

Look to the blue "I want to.." bar on the right side of your account overview. Click on the link for "Cancel my billing." Even for a free AOL email account, you choose this option.

Step

Click on "How do I cancel my free account?" within the blue panel for frequently asked questions. A window will open with detailed information about this process.

Step

Click the link to process your request online. On the next screen, you will receive information that doesn't apply to someone canceling a free AOL email account. Click the blue "Cancel" button to proceed.

Step

Fill in all the identifying information about you and your account in the online form. You must click the box that reads: "If you do not want your account to be converted to free, or if you want to cancel your free account, check here." Your request will not be processed if this box is left unchecked. Click "Submit." A new window should appear telling you that your attempt has been successful.

Cancel by Fax or Mail

Step

Log on to the billing website for AOL. To identify yourself as the account holder, enter your username and password. You will then be prompted to enter your personal security question. Type the answer and click on the green "Continue" button below the answer bar.

Step

Look to the blue "I want to.." bar on the right side of your account overview. Click on the link for "Cancel my billing." Even for a free AOL email account, you choose this option.

Step

Click on "How do I cancel my free account?" within the blue panel for frequently asked questions. A window will open with detailed information about this process.

Step

Click the link to open the cancellation form. Provide your contact name, address, telephone number, identifying information, your signature and the date. You must check the box next to the statement that reads: "If you do not want your account to be converted to free, or if you want to cancel your free account, check here."

Step

Print this form after filling in the required fields and either mail it to AOL (AOL LLC, P.O. Box 65100, Sterling, VA 20165) or fax it to (703) 433-7283. Wait approximately three business days to ensure this request has been completed.