How to Cancel T-Mobile Phone Without ETF

By Jesse Strickland

You can get out of your T-Mobile contract in a number of ways without incurring an early termination fee, or ETF. As of December 2010, T-Mobile's ETF is $200 if you have more than 180 days remaining on your contract, $100 if you have between 91 and 180 days remaining, $50 if you have between 31 and 90 days, and the lesser of $50 or your recurring monthly charge if you have 30 days or less remaining. Your contract clearly states the circumstances under which the ETF can be waived, although you may be able to talk customer service into waiving the fee for other reasons.

Step 1

Read your contract. As of December 2010, T-Mobile allows a 14-day (30 days in California) grace period after activating a line. You can also cancel without paying an ETF if T-Mobile changes your terms of service in a way that adversely affect you, such as if your bill goes up or your service goes down.

Step 2

Check to see if you qualify under another T-Mobile policy. T-Mobile lets a person out of a contract without paying an ETF in the case of his death. Additionally, if you are in the armed forces and are shipped overseas, the ETF is waived.

Step 3

Contact T-Mobile customer service at 1-877-453-1304 or by dialing 611 from your T-Mobile phone. Office hours are 6 a.m. to 1 a.m. EST. Follow the instructions given by the automated service and request to speak to a live customer service agent.

Step 4

Tell the customer service agent that you would like to cancel your contract and do not want to pay the ETF. Tell the agent why you feel the ETF should be waived. If it is not one of the preceding reasons given, it is possible that the agent or her manager may be able to waive the fee for another reason, including if you have moved out of the coverage area.