How to Cancel Your Verizon Phone Without Charges

By Jennifer Fidalgo

Verizon Wireless has an early termination fee for customers who change phone providers during the amount of time set in their contracts. The company does this so it can keep its customers and ensure all advertising costs and activation fees have been paid. Verizon charges the fee based upon the date you entered into your contract, minus a fixed amount for "each full month of your contract term that you complete." Two ways exist to cancel your Verizon phone without any early termination charges: Cancel within the first 30 days or drop your plan when a price increase negatively affects your terms.

Cancel Your Contract Within 30 Days

Step 1

Use your Verizon phone to test the service and features. If you are dissatisfied, you may return the phone during the first 30 days to a Verizon Wireless dealer.

Step 2

Return the device along with any additional equipment.

Step 3

Make sure you return the phone in its original condition.

Change in Fees Notification

Step 1

Cancel your Verizon phone plan within 60 days of receiving a change of fees notification.

Step 2

Speak to a Verizon Wireless customer representative and explain that the charges negatively affect you.

Step 3

Be persistent and ask to speak to a manager if the customer service representative cannot help you.

Step 4

Avoid using your phone after the change of fees has occurred. This will be within 60 days of receiving notification.

Tips & Warnings

  • Always read the fine print of your contract and make sure you know your rights as a customer.
  • Mall kiosks often have additional termination policies and fees for canceling a Verizon phone plan.