How to Contact or Email Facebook for Help

By Adele Eliot

If you have a problem with your Facebook account or need to get in touch with Facebook for help, you can't do this via email. Facebook has answers to many common user problems or questions on their help pages. However, if you need to report a bug or a fake profile, you can submit a specific complaint or request for each issue to the Facebook customer service team.

Step 1

Go to and log in to your Facebook account.

Step 2

Click on "Account" then "Help Center."

Step 3

Enter a keyword or question relevant to your issue into the blank text box and follow the on-screen instructions to find the right details. If Facebook has a contact form for your issue, you will find it in the Help Center.

Step 4

Click on the "Report" button on a user's profile page or next to one of their posts to report harassing messages or fake profiles to Facebook.

Step 5

Go to to report a violation of Facebook's Terms of Service.

Step 6

Facebook's number is (650) 543-4800. The company does not resolve problems over the phone, but you can reach certain departments.

Tips & Warnings

  • Although you can report users for violating Facebook's Terms of Service, Facebook does not state whether they reply to requests for help. Therefore, it might be helpful to try to resolve the issue yourself before contacting them through the Help Center.