How to Deactivate Verizon Voice Mail

Verizon’s phone services come with many different features, including voice mail. Unlike other Verizon call features, such as call forwarding and caller ID block, you cannot activate and deactivate Verizon’s voice mail feature without assistance from Verizon's customer support department. The only exception is if you want to temporarily disable your Verizon home phone voice mail in favor of using an answering machine. You can perform this operation without contacting Verizon customer support. However, this is only a partial solution.

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Contact Verizon's customer support line to deactivate voice mail.

Permanently Deactivate Verizon Voice Mail for a Home Phone

Step

Retrieve a copy of one of your phone bills.

Step

Contact the Verizon Customer Support department. The number should be printed somewhere on your phone bill.

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Supply the Customer Support representative with your account number and whatever other information you’re asked to provide.

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Ask the Customer Support representative to remove the voice mail feature from your phone line.

Temporarily Disable Verizon Voice Mail for Home Phone

Step

Call your Verizon home phone from another phone line. Count the number of rings that pass before voice mail picks up.

Step

Hook up an answering machine to one of the phone lines in your home.

Step

Program the answering machine to kick in at least three rings prior to when calls are passed on to Verizon voice mail. This is not a foolproof solution, however. If your home phone line is busy when a call comes in, the call will immediately and automatically be forwarded to your Verizon voice mail. Also, if you have call waiting and a second call comes in that you do not answer, that call will also be forwarded to your Verizon voice mail.

Deactivate Voice Mail for Verizon Wireless Phone

Step

Retrieve a copy of one of your phone bills. If you’re using a Verizon prepaid wireless phone, skip this step.

Step

Contact the Verizon Customer Support department. The number should be printed somewhere on your phone bill. You could also visit the Verizon “Contact Us” web page (see Resources) to retrieve this phone number. Alternately, dial *611 from your Verizon wireless phone.

Step

Supply the Verizon Customer Support representative with whatever information you’re asked to provide. You may be asked to supply the phone’s IMEI number if you’re using a prepaid Verizon wireless phone. This number is printed on a label inside the phone’s battery compartment.

Step

Ask the Customer Support representative to remove the voice mail feature from your phone line.