How to Delete Popups
If you want to terminate annoying popups from your System Tray, you will have to remove the rogue program generating the messages. Your computer may have been infected with a fake security software that was accidentally downloaded from a dubious website. Once inside the system, these programs change settings and create a list of fake infections, which they use to scare users. The program states that the infected files can only be removed by buying a subscription. The objective of the fake virus alert messages and the repeated popups is to trick unsuspecting users into paying money for a program that does not exist. Also popularly referred to as "scareware" or "ransomware," all traces of these deceptive programs should be eliminated from the system.
Scan the computer using a proven security program. Popular titles include Malwarebytes Anti-Malware and Spybot Search and Destro. Download a legitimate antivirus or anti-spyware solution from a trusted source (see Resources) and update the program after installing. Having the latest virus definition files will enable the software to track and detect new threats. Perform a comprehensive scan and repair all identified threats. Restart the computer if prompted.
Delete files associated with the rogue program. Click "Start," then "Search." On the left panel, specify what you want to search for by selecting "All Files And Folders," then choose "Local Hard Drives." Type in the name of a file you want to remove in the command box, and hit "Enter." Vista and Windows 7 users may click the Windows logo on desktop, and type the file name on the "Start Search" box. When the files are located, remove by right-clicking and selecting "Delete."
Terminate processes initiated by the rogue program. Click "Start" and then "Run" to open the run command box. In Vista and Windows 7, press and hold the Windows logo key and "R" at the same time to open the run command box. Type "taskmgr" and click "OK" to launch the screen. Click to open the "Processes" tab, highlight items you want to terminate, and click "End Process." Click "Yes" or "OK" if a warning message is displayed.
Open Windows Registry Editor. Type "regedit" in the run command box and hit "Enter." You will see the Registry Editor interface split into a left and a right panel. The left panel lists registry key and the right panel shows associated registry values for the highlighted key.
Click "Edit" and then "Find" on the Registry Editor screen. Type in known registry keys for the rogue program and press "Enter." When located, right-click on the registry key, select "Modify" and then "Delete" to remove the key from the system. You may have to restart the computer.
Remove the program's DLL files. Open the Command Prompt screen by typing "cmd" in the run command box and hitting "Enter." In the subsequent window, type "cd," then the full path of the DLL file's location. For example, if a DLL file named "spyware.dll" is located in "C:\spywarefolder," type in "cd," then "Space," then "C:\spywarefolder\spyware.dll". When located, delete the file by typing "regsvr32 /u spyware.dll"; replace "spyware.dll" with the real file name. Close the Command Prompt screen.
Restart the computer and scan with a free web-based scanner. Your computer should be free of rogue programs and should stop displaying fake virus alerts.
Tips & Warnings
- Refer to MalwareHelp.org for a full list of files, registry keys and processes associated with different rogue programs.
- Scan your computer with a proven security software to detect rogue programs. Download a reliable software and update regularly to protect your computer from online threats.