How to Diagnose Connection Problems With a Netgear Router

By Jason Spidle

Netgear makes a full line of home and business Internet-networking routers. Like most Internet devices, Netgear routers may occasionally experience problems that hamper or altogether restrict your Internet access. Resolving these problems usually boils down to following a set of standard troubleshooting practices that clear the router of potentially contradictory or outdated settings. Absent any physical damage to your Netgear router, you should be able to correct any connection problems with just a few mouse clicks.

Things You'll Need

  • Netgear router

Reboot the Router

Step 1

Shut down your computer. The most common Netgear router problems can be resolved by simply rebooting the router. It is best to complete this process with your computer off so that once it's completed, your computer will establish a new connection with the router when you restart.

Step 2

Unplug the Netgear router, then unplug the Internet modem.

Step 3

Wait at least 30 seconds before plugging in the Internet modem.

Step 4

Wait for the Internet modem to completely initialize. The "Ready" light should be solid before proceeding to the next step.

Step 5

Plug in the Netgear router.

Step 6

Start your computer. Rebooting the Netgear router clears the existing configuration and allows the modem and router to establish a new connection using the freshest settings. If successful, your computer should automatically re-establish a connection with the Internet.

Adjust Router Settings

Step 1

Launch your web browser. Type in the address bar.

Step 2

Enter "admin" as the username and "password" as the password to access the Netgear router administrative page.

Step 3

Select "Basic Settings" and verify that your router is set up correctly according to your Internet service provider's (ISP) recommended settings.

Step 4

To reboot the router with the new configuration, click "Save Changes" if you make any changes.

Tips & Warnings

  • If the above solutions do not work, consider testing the Internet connection directly to be sure that the problem is definitely related to the Netgear router and not the ISP. Connect your computer directly to the Internet modem and restart your computer. If connection problems persist, this is a sign that the problem is with the ISP and not the Netgear router. At this point, you should call your ISP support number.