How to Diagnose Connection Problems With a Netgear Router

Netgear makes a full line of home and business Internet-networking routers. Like most Internet devices, Netgear routers may occasionally experience problems that hamper or altogether restrict your Internet access. Resolving these problems usually boils down to following a set of standard troubleshooting practices that clear the router of potentially contradictory or outdated settings. Absent any physical damage to your Netgear router, you should be able to correct any connection problems with just a few mouse clicks.

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Reboot the Router

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Shut down your computer. The most common Netgear router problems can be resolved by simply rebooting the router. It is best to complete this process with your computer off so that once it's completed, your computer will establish a new connection with the router when you restart.

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Unplug the Netgear router, then unplug the Internet modem.

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Wait at least 30 seconds before plugging in the Internet modem.

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Wait for the Internet modem to completely initialize. The "Ready" light should be solid before proceeding to the next step.

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Plug in the Netgear router.

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Start your computer. Rebooting the Netgear router clears the existing configuration and allows the modem and router to establish a new connection using the freshest settings. If successful, your computer should automatically re-establish a connection with the Internet.

Adjust Router Settings

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Launch your web browser. Type 192.168.1.1 in the address bar.

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Enter "admin" as the username and "password" as the password to access the Netgear router administrative page.

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Select "Basic Settings" and verify that your router is set up correctly according to your Internet service provider's (ISP) recommended settings.

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To reboot the router with the new configuration, click "Save Changes" if you make any changes.