How to Disable Norton Identity Safe

When troubleshooting issues with your Web browser, disable Norton Identity Safe to check whether turning it off resolves any crashes or slowdowns. Internet Explorer and Mozilla Firefox require that you disable the Norton Toolbar extension to prevent Norton Identity Safe from showing up, while Google Chrome lets you turn off Norton Identity Safe while keeping the rest of the Norton Toolbar intact.

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Turn off Norton Identity Safe if opening it causes any issues.
credit: Image courtesy of Microsoft

Internet Explorer

Step

Click the cog-shaped icon on any Internet Explorer window, and then click Manage Add-Ons to open the Manage Add-Ons applet.

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Open Internet Explorer's Manage Add-Ons applet.
credit: Image courtesy of Microsoft
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Disable Norton Toolbar extension.
credit: Image courtesy of Microsoft

Step

Select the Toolbars and Extensions side tab, click the Norton Toolbar extension under Symantec Corporation and then click Disable.

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Confirm your action.
credit: Image courtesy of Microsoft

Step

Click Disable on the Disable Add-On pop-up box. Exit the Manage Add-Ons applet, and then restart Internet Explorer to apply the changes. To enable Norton Toolbar at a later time, open the Manage Add-Ons applet, select Norton Toolbar, and then click Enable.

Mozilla Firefox

Step

Click the Add-Ons button on the Mozilla Firefox Start page to open the Add-Ons Manager. If you are on any other page, press Ctrl-Shift-A instead to open the Add-Ons Manager.

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Open the Mozilla Firefox Add-Ons Manager.
credit: Image courtesy of Mozilla
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Disable Norton Toolbar extension.
credit: Image courtesy of Mozilla

Step

Click the Extensions side tab, and then click Disable next to Norton Toolbar.

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Restart Mozilla Firefox.
credit: Image courtesy of Mozilla

Step

Click the Restart Now option to restart Mozilla Firefox and apply the changes. To enable the extension again, open the Add-Ons Manager, click Enable, and then restart the Web browser.

Google Chrome

Step

On any Google Chrome window, click the three horizontal lines, point to More Tools, and then click Extensions.

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Get to the Chrome Extensions screen.
credit: Image courtesy of Google
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Disable Norton Identity Safe extension.
credit: Image courtesy of Google

Step

Uncheck the Enabled box next to Norton Identity Safe to disable the Norton Identify Safe button on the Norton Toolbar. If required, disable the rest of the Norton Toolbar by unchecking the box next to Norton Security Toolbar.

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Restart Google Chrome.
credit: Image courtesy of Google

Step

Exit and reopen Google Chrome for the changes to take effect. After troubleshooting your Web browser, you can re-enable the extension by checking the Enable box next to Norton Identity Safe on the Extensions screen.