How to Disable Norton Identity Safe

By Andrew Meer

When troubleshooting issues with your Web browser, disable Norton Identity Safe to check whether turning it off resolves any crashes or slowdowns. Internet Explorer and Mozilla Firefox require that you disable the Norton Toolbar extension to prevent Norton Identity Safe from showing up, while Google Chrome lets you turn off Norton Identity Safe while keeping the rest of the Norton Toolbar intact.

Internet Explorer

Step 1

Click the cog-shaped icon on any Internet Explorer window, and then click **Manage Add-Ons** to open the Manage Add-Ons applet.

Step 2

Select the **Toolbars and Extensions** side tab, click the **Norton Toolbar** extension under Symantec Corporation and then click **Disable**.

Step 3

Click **Disable** on the Disable Add-On pop-up box. Exit the Manage Add-Ons applet, and then restart Internet Explorer to apply the changes. To enable Norton Toolbar at a later time, open the Manage Add-Ons applet, select **Norton Toolbar**, and then click **Enable**.

Mozilla Firefox

Step 1

Click the **Add-Ons** button on the Mozilla Firefox Start page to open the Add-Ons Manager. If you are on any other page, press **Ctrl-Shift-A** instead to open the Add-Ons Manager.

Step 2

Click the **Extensions** side tab, and then click **Disable** next to **Norton Toolbar**.

Step 3

Click the **Restart Now** option to restart Mozilla Firefox and apply the changes. To enable the extension again, open the Add-Ons Manager, click **Enable**, and then restart the Web browser.

Google Chrome

Step 1

On any Google Chrome window, click the three horizontal lines, point to **More Tools**, and then click **Extensions**.

Step 2

Uncheck the **Enabled** box next to **Norton Identity Safe** to disable the Norton Identify Safe button on the Norton Toolbar. If required, disable the rest of the Norton Toolbar by unchecking the box next to **Norton Security Toolbar**.

Step 3

Exit and reopen Google Chrome for the changes to take effect. After troubleshooting your Web browser, you can re-enable the extension by checking the **Enable** box next to Norton Identity Safe on the Extensions screen.

Tips & Warnings

  • To resolve issues that are caused by an outdated Norton Toolbar extension, get the latest version of the Norton Toolbar using the Norton LiveUpdate service. On your Norton Security or Norton Security with Backup installation, double-click the "Security" tile, and then click "LiveUpdate."
  • To disable the Norton Identity Safe desktop application, open your Norton Security or Norton Security with Backup installation, click the "Settings" option, and then uncheck the box next to "Identity Safe."
  • When using the standalone version of Norton Identity Safe, both Internet Explorer and Mozilla Firefox lists the Norton Toolbar extension as "Norton Identity Safe Toolbar" instead of "Norton Toolbar."