When troubleshooting issues with your Web browser, disable Norton Identity Safe to check whether turning it off resolves any crashes or slowdowns. Internet Explorer and Mozilla Firefox require that you disable the Norton Toolbar extension to prevent Norton Identity Safe from showing up, while Google Chrome lets you turn off Norton Identity Safe while keeping the rest of the Norton Toolbar intact.
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Click the cog-shaped icon on any Internet Explorer window, and then click Manage Add-Ons to open the Manage Add-Ons applet.
Select the Toolbars and Extensions side tab, click the Norton Toolbar extension under Symantec Corporation and then click Disable.
Click Disable on the Disable Add-On pop-up box. Exit the Manage Add-Ons applet, and then restart Internet Explorer to apply the changes. To enable Norton Toolbar at a later time, open the Manage Add-Ons applet, select Norton Toolbar, and then click Enable.
Click the Add-Ons button on the Mozilla Firefox Start page to open the Add-Ons Manager. If you are on any other page, press Ctrl-Shift-A instead to open the Add-Ons Manager.
Click the Extensions side tab, and then click Disable next to Norton Toolbar.
Click the Restart Now option to restart Mozilla Firefox and apply the changes. To enable the extension again, open the Add-Ons Manager, click Enable, and then restart the Web browser.
On any Google Chrome window, click the three horizontal lines, point to More Tools, and then click Extensions.
Uncheck the Enabled box next to Norton Identity Safe to disable the Norton Identify Safe button on the Norton Toolbar. If required, disable the rest of the Norton Toolbar by unchecking the box next to Norton Security Toolbar.
Exit and reopen Google Chrome for the changes to take effect. After troubleshooting your Web browser, you can re-enable the extension by checking the Enable box next to Norton Identity Safe on the Extensions screen.