How to Find Out If I Can Get an Upgrade to My AT&T Phone

By Prani Star

If you have AT&T service and you wish to change your phone, or if you have lost the phone and need a new one, you should first check to see if you qualify for an upgrade. If you do qualify for an upgrade you would greatly reduce the cost of your new cell phone and maybe even get it for free. Contrary to common perception, you do not have to wait for the end of your contract to get an upgrade or get a new phone.

Things You'll Need

  • Cell phone service
  • or
  • Internet connection

Online Option

Step 1

Launch your browser on your computer, and go to "att.com."

Step 2

Enter your wireless number and password to log in to "myWireless" under "Manage My Account."

Step 3

Click on My Services on the page that comes up.

Step 4

On the left side of the My Services page, click on "Upgrade." A page will come up that lists your upgrade options. You can shop for devices accordingly.

Call solution

Step 1

Dial 611 on your cell phone.

Step 2

Press 1 to confirm your phone number.

Step 3

Press 3 for upgrades.

Step 4

Press 2 to talk to a customer service representative about your upgrade options.

Tips & Warnings

  • In most cases, an upgrade will extend your contract usually about two more years. You can still terminate your contract, but you will need to pay a termination fee.

References & Resources