How to Fix CD and DVD Device Manager Error Codes

By Ruri Ranbe

Microsoft Windows uses device drivers to send application requests to the CD or DVD drive; the driver acts as a middle-man, translating communication between the operating system and the component. The operating system enables users to manage drivers on the computer via the Device Manager. If a driver malfunctions, the Device Manager displays an error code. Reinstalling or upgrading the driver can resolve most problems with the optical drive, but error codes 19, 31, 32 and 39 require modification to the Windows Registry to fix.

Step 1

Click the Windows "Start" button, type "regedit" in the Search field and point to "regedit.exe."

Step 2

Press "Ctrl-Shift-Enter" to launch the Registry Editor with administrative credentials.

Step 3

Navigate through "HKEY_LOCAL_MACHINE | SYSTEM | CurrentControlSet | Control | Class | {4D36E965-E325-11CE-BFC1-08002BE10318}."

Step 4

Right-click "LowerFilters" from the right pane and select "Delete" from the context menu.

Step 5

Click "Yes," when prompted, to remove the value from the registry. Right-click "UpperFilters."

Step 6

Click "Delete" and select "Yes" to remove the value. Restart the computer to resolve the error code.

Tips & Warnings

  • To resolve most error codes, download and install the most recent driver for the CD or DVD drive from the computer manufacturer's website. If the error code remains, reinstall the original drivers. Click "Start | Control Panel | Hardware and Sound | Device Manager." Double-click "CD/DVD-ROM Drives," right-click the driver and select "Uninstall." Restart the PC.
  • Information in this article applies to Windows 7 and Windows Vista. It may vary slightly or significantly with other versions or products.