How to Fix Speakers That Do Not Work on an iPhone or an iPod

By Richard Kalinowski

The iPhone and iPod touch feature built-in speakers, letting you listen to music or perform other tasks without headphones. When these speakers suddenly stop working, Apple recommends a few basic troubleshooting techniques. If these techniques are ineffective, the problem is likely a hardware issue, and you need to take in the device for service instead.

Things You'll Need

  • Soft-bristled brush

Step 1

Press up on the volume controls. On the iPhone and iPod touch, volume controls are found on the left-hand side of the outer casing. If the speakers stop working, they may be accidentally turned down or muted.

Step 2

Remove any protective coatings or cases from the device. The plastic film used to protect iPhones and iPods during shipping can garble speaker sounds, and third- party protective cases may obstruct the speaker if they are not designed to fit well enough.

Step 3

Clean the speaker with a small, soft-bristled brush to remove any obstructions. The speaker on an iPhone and iPod touch is located on the bottom of the device. Depending on the model you are using, the speaker is to the immediate left or right of the dock connector.

Step 4

Brush off the dock connector after you clean the speaker.

Step 5

Restart the device. A software glitch could be to blame, and rebooting the system could remedy the issue. If your screen is unresponsive and you can’t restart using the normal touchscreen controls, press and hold the “Sleep/Wake” and “Home” buttons simultaneously to force a reboot.