How to Freeze Your Service Agreement With Cox

Cox Communications is a high-speed broadband, digital cable, and phone service provider. Cox customers are usually categorized as month-to-month customers with no actual contract obligations for services received. Therefore, services can be canceled or transferred at anytime without a penalty. Freezing a service agreement with Cox Communications is not a difficult task, but it will require a momentary discontinuation so you can avoid further monthly charges when you aren't using the services. The request can easily be conducted by phone.

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Call 800-229-6542 from a land line or cell phone to contact Cox Communications' customer service. (There is also a local number for your area. To look for the local number, visit the Cox Communications' official website in the Resources section below.)

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Press the “1” key on the phone's keypad to choose “English” as your language preference.

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Enter the home telephone number associated with the Cox Communications account you're calling about. Then, key in the four-digit PIN or the last four digits of the Cox account holder's Social Security number.

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Listen to the automated system and press the appropriate key for the Cox Billing and Accounts Payable Department. Once you're redirected, a live agent will answer the call.

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Inform the Cox agent that you'd like to discontinue your services. You will be asked for a specified date for the discontinuation. Give the Cox agent the date you'd like to begin freezing the service. The Cox agent will complete the request. You will be informed of the terms and conditions of the discontinuation, and the date you'll need to have the equipment returned.