How to Get an HP Deskjet 6940 From Offline to Online

Many inkjet printers, such as the HP Deskjet 6940, are subject to various problems that pause the print queue. A computer may go into "Hibernate" or "Sleep" mode, and the printer won't wake up when the computer does. Or, the printer may encounter an issue with a specific document and stop printing. These errors can trigger a printer to switch to offline mode, where it won't even attempt to print your queued documents. This situation requires you to manually restore the printer to online mode.

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Turn off the printer and then turn it back on. Turning off the printer restarts the print spooler and often will resolve issues with a stuck print queue.

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Click "Start" at the bottom-left corner of your computer screen and then select "Devices and Printers."

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Right-click on the "HP Deskjet 6940" icon and choose "See What's Printing." This will open your print queue window.

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Click "Printer" at the top of the print queue window.

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Select "Use Printer Offline" to wake the printer from offline mode and bring it to online mode. Note that there will be a check mark to the left of "Use Printer Offline" when the computer is offline, and selecting that option will remove the check mark and bring the printer online.