How to Get Your BlackBerry Username & Password

By Jean Sommer

Adding an email to your BlackBerry might require you to log in to your BIS (BlackBerry Internet Service). Some providers allow you to enter your email password in lieu of setting up a BIS account, but you will not be able to access BIS services anywhere but on your BlackBerry phone. Once you create a username or password, it cannot be easily changed, but recovery is not impossible if you have forgotten.

Things You'll Need

  • BlackBerry
  • Internet browser

Step 1

To use BlackBerry's website to recover a lost password, navigate to, click on "Owner's Lounge" and log in in with your email and password.

Step 2

Click on "Support & Services" at the top menu inside the Owner's Lounge. A new page will open.

Step 3

On the menu choices at the left, choose "BlackBerry 101" and the click on "BlackBerry Smartphone Setup".

Step 4

Click on "Email Setup" in the menu choices in the middle of the screen. At the bottom, you will see a list of wireless service providers. Click on your provider to access their BIS Web page. Most providers also offer this link on their website. This will open the BlackBerry Internet Service page for your service provider.

Step 5

For a forgotten user name, click the link beside "username" labeled "Require Assistance?". This will provide you with information on how to contact your provider to recover your user name. This usually requires resetting your user name. Try to choose a user name that is easy to remember and write it down somewhere safe.

Step 6

Click the link labeled "Forgot Password" to recover your password. A new page will open with two options to have your password sent to you. If you know your BIS user name, insert it in the top space labeled "User name". Alternatively, you can insert your BlackBerry PIN (located inside "Options" and "Status" on your BlackBery). Click "Request Password," and it will be sent directly to your BlackBerry.