How to Hard Reset a Phone

By Kenyonda Bradley

If your mobile phone starts to malfunction, you may decide to perform a hard reset to troubleshoot the problem. A hard reset restores the phone to the original factory settings. Essentially, the phone would be returned to the same state that it was in when you purchased it. This also means that your contacts, media and messages will be erased. Fortunately, most smartphones allow users to back up their data in the event that you need to reset your device.

Things You'll Need

  • Mobile phone

Using the Reset Button

Step 1

Locate the "Reset" button on your phone. Do not worry if you cannot find one, some phones does not come equipped with one.

Step 2

Press the "End" button followed by pressing the "Reset" button at the same time.

Step 3

Select "Yes" when prompted with the question, "Do you want to erase all data?"

Phone Settings

Step 1

Navigate to the "Settings" menu. Select "System." followed by "Clear Storage."

Step 2

Enter your passcode, if prompted, or a default passcode, such as "1234."

Step 3

Select "Yes" to proceed with resetting your device.

Tips & Warnings

  • Depending upon the model of your phone, you may be able to perform a hard reset by removing the battery for two minutes, and then reinserting the battery.
  • Depending upon the model of your phone, you may have to enter a series of codes to reset the device. Consult your users manual for more specific information if you are unable to perform a hard reset using these instructions.