How to Operate a Multi-Line Telephone System

One of the tasks you may face if you are a receptionist, secretary or someone's assistant is having to answer calls. More often than not, the phone that is used is known as a Multi-Line telephone. This is a phone that has more than one line connected to it so that multiple callers can call the lines that the phone connects to. Your task, therefore, is to learn how to use the phone properly.

Business telephone with extensions on desk in office
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Step

Pick up the receiver on the phone when the phone rings.

Step

Press the button next to the line that flashes. This usually indicates that someone is calling someone on that line.

Step

Place the call on Hold if needed by pressing the "Hold" button.

Step

Transfer the call by pressing the "Transfer" button on the phone, then dialing the extension or phone number of the person you want to transfer the caller to, then press the "Transfer" button again.