How to Program an Avaya Phone System

By David Curtis

Avaya is one of the leading manufacturers of telecom equipment. The Avaya PBX, referred to as a Private Branch Exchange, is a system that connects user devices such as phones, fax machines, wireless devices and conferencing equipment to each other and to the outside world. Programming an Avaya PBX requires a lot of specific technical skill and expertise. Training and system certification for different types of telecom equipment is available through Avaya.

Things You'll Need

  • Computer
  • Network connection
  • Avaya Site Administration software
  • Avaya System Administration manual
  • Username and password

Step 1

Log into the Avaya Site Administration software with a computer connected to your corporate network. Click on the down arrow at the top right side of the screen and select the PBX system you want to connect to.

Step 2

Click on the "System" tab, select "General" and "Start GEDI". Enter your username and password. Notice the action window at the upper left of the application. This is where you type in the commands.

Step 3

Set up the dial plan by typing "change uniform-dialplan 1" in the action window. The dial plan instructs the system what to do when a specific number is dialed. Enter the number definitions for your system. Set up the leading digit for the extension numbers and add the extension length. Configure the number 9 for an outside line, 0 for the operator station, and an entry for feature access codes.

Step 4

Configure the feature access codes by typing "change feature-access codes" in the action bar. Go through each page of features and define the ones you want to use. Feature access codes allow users to access system features by dialing a number.

Step 5

Set up the system parameters by typing "change system parameters features" in the action box. Some examples of system parameters include call treatment options, music on hold extension, call intercept, and call time outs and alerting.

Step 6

Set up Class of Restrictions by typing "change cor" and Class of Service tables by typing in "change cos" in the action bar. COS and COR tables set groups of permissions so you can assign them to different extensions. These permissions are features such as call forwarding and long distance dialing.

Step 7

Configure trunks and call routing by typing in "add trunk group 1" and "change route-pattern 1" in the action bar. Trunks are connection points between the phone system and local carrier. Routing is the set of instructions of where to send outbound calls.

Step 8

Set up the telephones by typing "add station," followed by the extension number you want to use. Configure the connection port and select the type of phone you want to use. Configure the name displays, calling permissions and feature buttons.

Step 9

Configure miscellaneous services such as conference phones, fax machines, paging, call center features and inbound routing. Refer to the Avaya Administration manual for the proper ways to perform these functions.