How to Recover a Lost Voicemail Password

By Marcy Burlock

Cellphone passwords can be recovered by following a series of prompts via your phone, or by contacting your cell provider so they can change it for you.

Things You'll Need

  • Billing ZIP code
  • PIN number

AT&T Wireless

Step 1

Call #611 on your cellphone. This will access your AT & T wireless account where you can change your settings.

Step 2

Push the number 3 button for help with your voicemail.

Step 3

Press #3 to have the company reset your voicemail password.

Step 4

Type in your billing ZIP code.

Step 5

Check text messages for your temporary password, so you can access your voicemail. Bear in mind you will need to have text messaging enabled on your phone to receive this message. If you do not have text messaging, you can either change your password online via your account, or call 1-800-331-0500 for customer service.

Step 6

Push and hold #1 on your cellphone.

Step 7

Type your temporary password given to you by the text message.

Step 8

Enter #4 to access your personal options.

Step 9

Press #2 to access your administrative options.

Step 10

Hit #1 and follow prompts to change the password to your choice. Allow up to 15 minutes for the password to change.

Verizon Wireless

Step 1

Hit #611 on your cellphone to access your options and hit send.

Step 2

Press option #2 in order to reset your password.

Step 3

Push #1 when prompted to give you the password reset menu.

Step 4

Enter your billing ZIP code and follow the prompts to change your password.

Sprint Wireless

Step 1

Register as account administrator at, to gain access to your account.

Step 2

Hit reset voicemail password. You will find this under My Subscribers.

Step 3

Check for Sprint to change your password to the last seven digits of your phone number.

Step 4

Change your password using your temporary one to your chosen password on your cellphone.

Virgin Mobile

Step 1

Call Virgin Mobile at 1-888-322-1122 for customer service help in changing your password. Or you can dial “VM” from your phone.

Step 2

Provide your account PIN to the customer service representative so they can access your account. Customer service will now reset and change your password for you.

Step 3

Check to see your password has been changed by dialing into your phone.

Tips & Warnings

  • You can also change or reset your password online. Sign into or register for an online account with your service provider and follow onscreen instructions. If you prefer, you can contact your provider directly, by calling their customer service department.