How to Remove a Norton Firewall Blocking Internet Access

Symantec designs an antivirus program called "Norton Antivirus." Antivirus programs are designed to protect your computer from virus infections as well as identify and remove malicious software. The firewall is also one of Norton’s components. This firewall blocks Internet connections to protect your computer. If you are having problems going online because of Norton’s firewall, you can disable the firewall to resume connection.

Step

Run Norton Internet Security. Double-click on the Norton Internet Security icon located on your computer's desktop.

Step

Make sure you are logged in as the supervisor. If not, log out and then log in to the Norton program and click on "Supervisor" under the "Account Name" section. Enter the supervisor password into the password field box when prompted to do so.

Step

Click the "Status and Settings" section in the left side of the window and click on "Security."

Step

Shut down the firewall by clicking on the "Turn Off" option.