How to Repair a "No Disc" Problem

The dreaded "no disc" error message on a DVD or CD player is commonly caused by a dirty laser lens unable to read the disc. When dust and other contaminants accumulate on the lens inside the component, the player is unable to read the digital information on a spinning DVD or CD. Because the computer chip in the component cannot sense the disc, the "no disc" message displays on the front panel. In rare instances, the machine may be unable to read some disc formats, although using a DVD or CD cleaner will often solve most problems.

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Resolve "no disc" error messages by cleaning a DVD or CD player.

Step

Isolate the problem by inserting different discs in the player. If one disc will not play but another spins normally, cleaning the disc itself may fix the problem. Clean the disc by adding a few drops of rubbing alcohol to a microfiber cloth and buffing the shiny surface of the disc to remove dirt, smudges and fingerprints.

Step

Open the DVD or CD media tray and insert the cleaning disc, then close the tray.

Step

Press the "Play" button on the component's remote control and run the cleaning disc for the specified time, usually about 30 seconds. Insert a CD or DVD in the player to check if the problem is fixed.

Step

Review the owner's manual for the particular model of DVD or CD player to see which types of media discs are compatible with the equipment, then check the problem disc to see if it is an incompatible format. Recordable DVDs may not play on all DVD players.