How to Repair MSN Premium

By Nick Davis

MSN Premium, an Internet service by Microsoft, lets you access the Internet, download files and transmit emails as well as chat with others via the MSN Messenger service. But like other Internet services, problems do arise including Internet connection and timeout errors. These problems can put a halt on your file downloads, email transmissions and website searches, but you can repair your computer's MSN Premium application and Internet connection using the service's MSN Auto Care package.

Downloading MSN Auto Care

Step 1

Open your computer's Internet browser. Note, if your MSN Premium service is not working, you will need to use a friend's or family member's computer that is connected to the Internet.

Step 2

Click on the "MSN Auto Care" link in the Resources section of this article to access the MSN Auto Care download page.

Step 3

Click on the "Download on Windows XP or later" link if you are using a Windows Vista, 7 or XP-based system. Click on the "Download on earlier versions of Windows" link if you are using a Windows 98 or earlier Windows-based system.

Step 4

Click on "Save As," "Save" or "Save All" when prompted with the "Opening acliteinstaller.exe" dialog box. If you are downloading the file onto a friend's or family member's computer, proceed to the next step. If not, proceed to the "Installing & Running MSN Auto Care" section of this article.

Step 5

Insert a blank CD into your friend's or family member's computer's CD-Writer drive or plug a USB flash drive into any available USB port on the computer. Click "Start," then "My Computer." Double click on the CD-Writer or USB flash drive's icon to open its Explorer window. Leave this window open.

Step 6

Navigate to the directory containing the MSN Auto Care file. Click and drag the "acliteinstaller.exe" file to the CD-Writer or USB flash drive's Explorer window.

Step 7

Click on "Write these files to CD" in the left pane of the CD's window, if using a CD. The "CD Writing Wizard" will open. Click "Next" to burn the CD. Click on the "Safely Remove Hardware" (two-arrow icon) located on your computer's Taskbar, if using a USB flash drive. Click on your flash drive's name. Click "Stop." Remove the flash drive from your computer's USB port when your computer's speaker dings.

Step 8

Place the CD into your computer's CD-ROM drive or plug the USB flash drive into any available USB port on your computer. Proceed to the "Installing & Running MSN Auto Care" section.

Installing & Running MSN Auto Care

Step 1

Click "Start," then "My Computer." Navigate to the directory containing the MSN Auto Care file (acliteinstaller.exe).

Step 2

Double click on the "acliteinstaller.exe" file to run the MSN Auto Care setup process. When the setup process is complete, the "Auto Care" dialog box will appear on your computer's screen.

Step 3

Click the "Diagnose and Fix" button in the upper righthand corner of the Auto Care dialog box to start the MSN Premium repair process.

Tips & Warnings

  • Leave the MSN Auto Care package on your computer so you can repair future MSN Internet service problems and issues.