How to Replace a Broken AT&T Phone

By James Johnson

If you're an AT&T Wireless customer and have broken your cell phone, you'll want to fix the device. Whether you want a new device or want to use your warranty repair insurance, there are several steps to follow.

Replacing a Broken AT&T Phone Under Warranty

Step 1

Determine whether you have phone insurance. Typically this service costs $4.99 and is activated when you purchased your phone.

Step 2

Determine the damage. Did the phone stop displaying a screen with no user damage or did it get wet or dropped? In most cases, cell phone warranties only cover non-user damage.

Step 3

Call the warranty number provided by AT&T if the damage was not user caused. Tell the warranty company your phone stopped working and was not caused by user damage. The company will tell you how to receive a new unit. Typically you will pay a $50 deductible.

Step 4

Send your phone with any paperwork and required deductibles, if you didn't pay with a credit card. If your model is not available, the warranty company will send the next newest model.

Replace Your AT&T Phone With an Unlocked Device

Step 1

Find "Unlocked GSM" devices online. Ebay offers devices that can be found by typing "Unlocked AT&T Cell Phone" into the site's search bar or visit popular Unlocked E-tailers such as eXpansys-USA and Cellhut.

Step 2

Search for devices that offer "850MHz" frequency. Devices also may offer other frequencies such as 900/1800/1900, which are acceptable.

Step 3

Insert your SIM card into your new unlocked device. The SIM card slot will look like the SIM card slot on your AT&T phone and usually is found under the battery cover or on the device's side.

Step 4

Turn on your device and make sure the AT&T symbol appears. In some cases, it will be a signal strength indicator.

Replace a Broken AT&T Phone With Another AT&T Phone

Step 1

Visit your local AT&T Wireless store or the company's online site.

Step 2

Find out from an AT&T representative or online if your contract has expired or if you are eligible for an early upgrade. Upgrades allow you to buy devices at discounted rates if you sign a contract extension.

Step 3

Find the device to purchase. Choose either a one-year or two-year contract.

Step 4

Fill out the contract extension paperwork and pay for the device. Place your AT&T SIM card into your new device to use the phone.

Tips & Warnings

  • AT&T Wireless users also can buy a new phone at full cost, but this can be more expensive. Ask your AT&T rep what the full phone price is to determine cost.