How to Reset a BlackBerry Phone

By Kay Dean

The BlackBerry smartphone, by Research in Motion (RIM), is more than a cell phone; it is a valuable business tool. If the phone is not working properly, getting it working again is a priority. Resetting the BlackBerry phone might resolve the problem. Go through each step and turn on the phone to determine whether it is working properly. For the BlackBerry Pearl, the soft and double-soft reset will not work, because the Pearl's keyboard does not have the required keys. The only reset available for the Pearl is the step on removing the battery.

Things You'll Need

  • BlackBerry device SoftwareUSB cable

Step 1

Back up your BlackBerry smartphone, if it is possible. Open the BlackBerry "Desktop Manager" on your computer and connect your BlackBerry smartphone to the computer using a USB cable. Use the "Backup and Restore" tool to back up all information on your smartphone. Make sure you have the software for the handheld; this can be found on the CD that came with the BlackBerry or can be found on the BlackBerry website.

Step 2

Remove the battery. Turn the BlackBerry smartphone over and remove the back cover. Gently remove the battery; be careful not to touch the gold connectors on the battery and on the inside of the smartphone. Wait for 30 seconds and replace the battery. Put the back cover back on and turn on your smartphone; an hourglass will appear for several minutes and then the home screen will appear. If the problem persists, do a soft reset.

Step 3

Perform a soft reset. Press the ALT and RIGHT SHIFT (CAP) and DELETE keys at the same time. This will make the screen go blank and stop the smartphone's applications. If this does not work, do a double-soft reset.

Step 4

Perform a double-soft reset. It's important to time this carefully. Press the ALT and RIGHT SHIFT (CAP) and DELETE keys. The screen will go blank and come back on again. When the screen is no longer blank, press the ALT and RIGHT SHIFT (CAP) and DELETE keys again. This will cause the screen to go blank and then an hourglass will appear. If you are still having problems, you might have to wipe the handheld.

Step 5

Wipe the smartphone clean. Scroll to the "Device Options" icon and click. Scroll down to "Security Options" and click. Scroll to "General Settings" and click. Click the "Menu" key. Scroll to "Wipe Handheld" and click. You will be asked whether you really want to do this. Once the handheld is wiped, connect it to your computer using the USB cable and reinstall the handheld's software using the "Desktop Manager."

Tips & Warnings

  • To do a hard reset on the BlackBerry models 850, 857, 950, or 957 phones, unbend a paperclip and insert it into the hole on the back cover of the phone.