How to Restore a Dead Blackberry

By Amanda Kondolojy

There are plenty of reasons why a BlackBerry smartphone may die, including a corrupted operating system or a Malware download. If your BlackBerry won't turn on (or is stuck in an endless restart cycle) your only option will be to restore the BlackBerry. Although this process will wipe all the data you had previously on your device, it will restore functionality to the device.

Things You'll Need

  • BlackBerry Desktop Management software
  • Sync cable
  • BlackBerry
  • Computer with at least one USB port

Step 1

Remove the battery from the BlackBerry and connect it to your computer with the Sync cable that came bundled with the device.

Step 2

Find the OS loader. This file is located in the Research in Motion system files which are located in the "Programs" directory on your hard drive. Double click on the loader icon. A new window will pop up.

Step 3

Connect your BlackBerry to the computer using the bundled sync cable. Plug the small end into the data port, and the large end into one of the computer USB ports.

Step 4

Press the "Next" button in the application window and then replace the battery for your BlackBerry.

Step 5

Press "Next" again. The OS will begin installing. The process can take anywhere from 30 minutes to two hours depending on the computer processor and the version of the OS you are installing.