How to Swap Phones With Sprint

The Sprint Nextel Corporation owns and operates Sprint, the third largest wireless telecommunications network in the United States. Offering a variety of services for their customers, including a 4G network, the company features a variety of cell phones, smart phones and personal digital assistants (PDA). If you are an existing Sprint customer and want to swap your phone to a different one, following certain steps will ensure that the process goes smoothly and quickly.

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Switching phones with Sprint is a simple and quick process.

Step

Find your new cellular phone’s electronic serial number (ESN). This number is located on a label underneath your phone’s battery and generally consists of 17 digits.

Step

Know your new telephone’s make and model. When contacting Sprint, a representative will require your new telephone’s make and model to ensure that it matches that on the ESN.

Step

Contact Sprint's customer service department. From a land-line telephone, call Sprint’s customer service department so it can activate your new cell phone. Alternatively, activate your new phone on the Internet by visiting Sprint’s activation page and following instructions.

Step

Know your account information. Before the customer service agent can activate your cell phone, you will be required to verify your account information, including your Sprint mobile number, the name on the account and the account’s personal identification number (PIN).

Step

Follow the customer service agent’s instructions. The customer service agent will ask you to perform simple programming steps on the new cell phone’s keypad. After entering codes on the new phone, it will automatically power down and turn back on again. After this occurs, your new phone should be ready to use.