How to Terminate a Verizon Contract

By Margaret Worthington

If you use a Verizon phone or smart card and want to terminate your contract, there is an easy -- but sometimes convoluted -- way to do it. You will have to call Verizon to terminate your contract. This can sometimes be a lenghthy process. You should also be prepared to pay an early termination fee which you agreed to pay when you initially signed your contract.

Step 1

Call Verizon wireless. Their phone number is 1-800-922-0204. Alternatively, you can dial *611 from your Verizon phone and you will be automatically connected to their customer support line. Wait to hear the menu choices and choose the one to be taken to the Account Services department.

Step 2

Inform the agent on the phone that you want to terminate your contract. You will be asked to provide verification of your identity. Such verifications can include your name, address, phone number, email address and social security number. Once you have satisfied these requirements, the agent will begin the account termination process.

Step 3

Wait for the agent to finish the process and inform you what your early termination fee will be. This fee can be as high as a few hundred dollars depending on how far along in your contract you are. The further you are into your contract when you terminate it, the less you will have to pay in termination fees.

Step 4

Wait for your final bill to come and pay off the remainder of your balance. This will generally be the early termination fee plus whatever you owe for the partial or full month's billing cycle before the contract was terminated. Be sure to pay this fee promptly to avoid any late fees. Once you have finished paying this final bill, your account and contract will be officially terminated.

Tips & Warnings

  • If Verizon makes a change to your contract, you will have the option of escaping from the contract without paying an early termination fee. If you know that contract changes will happen soon, you may want to wait until then to terminate your contract, since you will potentially save money.