How to Troubleshoot Big Fish Games

By Candace Benson

Founded in 2002, Big Fish Games is a popular casual game publisher. The company offers Flash-based games through its website and its Game Manager software. Users experiencing problems with playing Big Fish Games' offerings should make sure they have the latest Flash Player for their operating system, graphics card drivers and DirectX version. The Windows Vista and Windows 7 Aero graphical user interface (GUI) may also cause problems by overtaxing the computer's resources. In this case, users may increase memory and processor power by downgrading to a non-Aero GUI.

Basic Troubleshooting

Step 1

Verify that your system meets the current Flash Player's minimum system requirements. Big Fish Games uses and requires Adobe's Flash Player in order to run. Download the latest version of the Flash Player if you are receiving Flash Player errors (see Resources).

Step 2

Download and install the most recent drivers for your graphics card if your Big Fish Games software constantly crashes. Download and install a new version of DirectX, if available (see Resources).

Step 3

Write down any error messages that the game displays. Perform research at the Big Fish Games website first and at the Microsoft website, as needed.

Step 4

Add the Big Fish Games "Game Manager" software to your firewall and security white lists. (The Game Manager automatically installs after you install your first game.) This process will vary according to the type of security software you are using, so please consult your software's documentation if you are unsure of how to modify security settings.

Disable Aero in Windows Vista and Windows 7

Step 1

Right-click on the desktop, then left-click on "Personalize." Scroll down and choose "Windows 7 Basic" or one of the "contrast" themes in Windows 7, then click on "OK." Click on "Window Color and Appearance" at the top of the screen in Windows Vista.

Step 2

Click on the link at the bottom that reads "Open classic appearance properties for more color options."

Step 3

Choose "Windows Vista Basic," "Windows Standard," "Windows Classic" or one of the contrast themes.

Step 4

Click on "Apply," then "OK." Close the "Personalization" window.