How to Use Anonymous Call Rejection With Comcast Phone

By Mandy Slake

Anonymous call rejection allows Comcast users to block calls from private or restricted phone numbers. Instead of the phone call ringing through, the caller will receive a message that the number does not take restricted calls. Activating anonymous call rejection can cut down on the number of prank calls and solicitors calling the user's phone. The service can be activated through the phone or online.

Activate from the Phone

Step 1

Pick up your Comcast phone.

Step 2

Dial "*77" from your Comcast phone to activate anonymous call rejection. Press "Talk" or "Flash" if you are using a cordless phone.

Step 3

Listen for the confirmation message.

Step 4

Dial "*87" to deactivate anonymous call rejection. Press "Talk" or "Flash" if you are using a cordless phone.

Step 5

Wait for the confirmation tone.

Activate from SmartZone

Step 1

Browse to the SmartZone link on the Comcast website.

Step 2

Click "Email."

Step 3

Log into your account.

Step 4

Click "Preferences," select the "Call Manager" tab and click "Call Screening."

Step 5

Check the box labeled "Anonymous Call Rejection" then click "Save."

Activate from Digital Voice Center

Step 1

Browse to the Comcast website and select "Voice."

Step 2

Log into the Digital Voice Center using your Comcast phone number as the username, and your voicemail passcode as the password.

Step 3

Click "Preferences" and then "Screening."

Step 4

Check the box labeled "Screen all anonymous calls" and click "Save."