How to Use AT&T Visual Voicemail on My Smartphone

Visual voicemail is a feature first made popular by the iPhone on the AT&T network. Visual voicemail gives you the ability to see a list of the voice messages you have waiting and stored, rather than calling into your voicemail box and manually going through the options to listen to each message. With the iPhone, this feature is provided standard in iOS but it works with the other devices as well, such as Android, Blackberry and Windows Phones. There are some differences in using and enabling this feature on each type of phone.

Asian business woman using smartphone.
Use visual voicemail on your AT&T smartphone.
credit: sjenner13/iStock/Getty Images

iPhone

Step

Tap "Phone" from the Home screen then tap "Voicemail," and enter a four to15 digit password. Tap "Done," enter your password again and tap "Done" again.

Step

Tap "Custom" to record a custom greeting or leave the selection on "Default." Tap "Save" to move on. Your mailbox is now setup to receive messages.

Step

Tap the "Phone" icon from the Home screen to open the Phone app when you want to listen to messages. Tap the "Voicemail" icon, then tap any of the displayed messages to play them. After listening, you can delete it or move onto another message.

Android

Step

Download and install the free "AT&T Visual Voicemail" app from Google Play, if it is not already pre-installed on your phone.

Step

Launch the Visual Voicemail app and tap "Call voicemail" if prompted. When prompted, enter your voicemail password. If you have not already created a password, then you will be prompted to do so at this step. Tap "Finish" when you are finished. You are now able to access visual voicemail.

Step

Tap "Visual Voicemail" to launch the app any time you want to listen to a voicemail message. Tap the message you want to listen to then delete it or move on to the next message.

Windows Phone

Step

Tap the "Phone" tile from the Start screen then tap the "Voicemail" icon.

Step

Follow the prompts to enter a passcode for your voicemail, if you do not already have one assigned.

Step

Tap the "Phone" tile from the Start screen, then slide to the Voicemail screen. Tap the message you want to play, then delete it or move on to another message.

Blackberry

Step

Log in to your account on the myATT.com website and ensure that you have a compatible BlackBerry smartphone with a Data Pro or Data Plus Blackberry data plan that includes Visual Voicemail. If you are unsure at this step, you should call AT&T customer service to clarify before you continue.

Step

Tap the "Visual Voicemail" icon on your BlackBerry phone and then follow the steps to complete the set up, which includes setting your voicemail password, if you do not have one.

Step

Tap the "Visual Voicemail" icon on your phone to access your messages. Tap the message you want to listen to and then press the "Play" button.