HP Officejet 6500 Troubleshooting
As you print or copy documents on your HP Officejet 6500 all-in-one machine, it's possible for the hardware or software to stop responding. A corrupt software installation or out-of-date software driver may cause the printer to behave erratically, or a paper jam may cause the device to stop printing. Getting your Officejet machine to work again requires going through several troubleshooting steps to determine the cause of the problem.
Things You'll Need
- Officejet 6500 installation CD
Unplug the USB cable connecting the Officejet 6500 printer to your computer's USB port. Navigate to the computer's "Start" menu and choose "All Programs." Click the "HP" folder.
Select the "Uninstall" icon and click "Next." Select "Finish" when the HP software is removed. Return to the "Start" menu and click "Restart."
Place the Officejet 6500 installation CD supplied with your printer in your computer's CD/DVD drive. Click "Next" and choose "I Agree." Choose "Next" then "Standard." Click "OK" to reinstall the HP printing software.
Unplug the power cable from your Officejet printer and wait at least 20 seconds. Press and hold both the "3" and "#" buttons on the printer's control panel. Reconnect the power cable and release the buttons to reset the printer to its factory settings.
Reconnect the USB cable to your computer's USB port. Open your Web browser and navigate to the support website for the Officejet 6500 model (see Resources.) Click the link to go to the driver download page. Select your operating system and click "Next."
Click the download link for the most recent driver available and save the file to your desktop. Once the download finishes, double-click the file and then click "Next" and "Yes" to install the new driver.
Turn the printer around so that you are viewing the back of the unit. Press the release button on the plastic duplexer unit at the bottom of the printer and pull the unit open. Check to see if any paper is jammed inside the machine. Remove the jammed paper, if any is present.
Push the duplexer closed and turn the printer facing forward. Open the automatic document feeder on the left side of the printer and remove any jammed paper. Close the document feeder.
Reconnect the Officejet 6500 printer to your computer and print a test page.
Tips & Warnings
- HP offers a free diagnostic tool to pinpoint printing problems. Download this utility by using the link in the Resources section. Once the download is complete, double-click the file and follow the on-screen prompts to install the software. Click the "Officejet 6500" link when the diagnostic window appears and click "Diagnose." Follow the prompts to identify and resolve the issue.