I Am Unable to Connect to the Internet Server

By Missy J. Talbot

An Internet connection allows you to check your e-mail, find information, watch videos and learn just about anything, all online. If you cannot connect to your Internet server, there are several things you can do to troubleshoot general connection problems. It is a good idea to try a few of these things before you call your Internet company, because a connection problem can be solved easily most of the time.

Step 1

Check the Internet switch on your computer and make sure it is in the "on" position. These switches can get bumped and inadvertently turned off. (If you have a desktop computer, there is probably no switch to check, so make sure the Internet cord is completely plugged into its port.)

Step 2

Check your hardware. If your connection is wired, make sure your computer is still connected. Check your router and modem to see that they are on and that all the lights seem to be on, as well. If you notice any problems with the router and/or modem, correct them.

Step 3

Restart your modem and router by unplugging them from the power source and waiting at least 10 seconds before plugging them back in. If your computer still will not connect, try leaving both the modem and router unplugged for up to 20 minutes--or even an hour.

Step 4

Right-click on your Internet connection box in the lower right-hand corner of your screen. Choose "repair" and let your computer go through its own repair process. It might find problems it can fix. If it doesn't, right-click again and choose "Disable." After your computer has disabled the connection, choose "Enable" to see if that fixes the problem.

Step 5

Restart your computer. If there was a glitch in your computer, this process should solve the problem.

Step 6

Try your Internet connection on another device or computer. If this is successful, your conclusion will be that your computer, itself, is at fault. In this case, it is best to call a computer specialist.Alternatively, the issue may be with the Internet connection. Call your Internet service provider. There may be outages in your area or another problem the service provider technicians can diagnose.