Outlook Is Unable to Receive Outside Email

By Alex Zang

Microsoft Outlook is an email program developed by Microsoft that is capable of receiving emails from multiple outside sources. For instance, you can use Microsoft Outlook to gather all of the emails from a Hotmail account, your work account, and a Gmail account. However, sometimes Microsoft Outlook will be unable to collect emails from one or more of these accounts. If that's the case, you can try and fix the problem yourself by double-checking information as well as adjusting various settings.

Step 1

Open Microsoft Outlook by double-clicking on the icon on your desktop.

Step 2

Click on "Tools," located on the top menu of Microsoft Outlook. From the drop-down menu, click "Accounts."

Step 3

Click on the "Mail" tab. You'll be provided with a list of accounts that are set up to use this copy of Microsoft Outlook.

Step 4

Double-click on whichever email account is having trouble sending email through Outlook.

Step 5

Click on the "General" tab. Double-check all of your settings to make sure the right email addresses are in place. A spelling error here will prevent you from being able to successfully send or receive emails.

Step 6

Click on the "Servers" tab. Check the "Account Name." You need to make sure that you use the full email address. For example, if your email address is janedoe@examplecompany.com, you need to have that written under "Account Name," you can't just use "janedoe."

Step 7

Log on to your webmail. Go through your inbox and delete any emails that are obviously spam or have no "From" address when you open them. These emails will cause Microsoft Outlook to hang, and prevent it from receiving any emails from your outside webmail.

Step 8

Check the settings on any new anti-virus or firewall software you've installed. You may need to go into the program and tell it to allow Microsoft Outlook to access the internet before you'll be able to receive emails. The process varies depending on which anti-virus of firewall software you've installed.

Step 9

Click "Send/Receive." If you still can't receive email, you'll need to contact Microsoft tech support with the number of the error message.

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