How Do I Cancel My Time Warner Cable?

Canceling a Time Warner Cable service -- such as your Internet connection or a TV plan -- or terminating your account requires you to call the company's customer service department at 1-800-TWC-HELP (1-800-892-4357). As of publication, Time Warner Cable does not let customers cancel services via an online form or live chat.

Video of the Day

Requesting a Service Hold or a Service Downgrade

Time Warner Cable lets you request a seasonal service hold or a service downgrade -- for example, cancelling a premium TV plan or reducing the speed of your Internet connection -- by calling 1-800-TWC-HELP or by talking to a customer service representative via live chat.

To initiate a live chat session, visit the Contact Us page on Time Warner Cable's website and click the Live Chat icon.

Live Chat icon on Time Warner Cable's Contact Us page.
Clicking Live Chat opens a pop-up window.
credit: Image courtesy of Time Warner Cable
Show Comments