Canceling a Time Warner Cable service -- such as your Internet connection or a TV plan -- or terminating your account requires you to call the company's customer service department at 1-800-TWC-HELP (1-800-892-4357). As of publication, Time Warner Cable does not let customers cancel services via an online form or live chat.
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Requesting a Service Hold or a Service Downgrade
Time Warner Cable lets you request a seasonal service hold or a service downgrade -- for example, cancelling a premium TV plan or reducing the speed of your Internet connection -- by calling 1-800-TWC-HELP or by talking to a customer service representative via live chat.
To initiate a live chat session, visit the Contact Us page on Time Warner Cable's website and click the Live Chat icon.