How Do I Reset a Vizio TV?
Power cycling and factory resetting are the only ways to reset your Vizio TV when you experience technical difficulties.
There are two ways to reset your Vizio TV: power cycling the TV and restoring it to factory defaults. Power cycling your TV preserves the TV settings, making it a solid first choice when minor technical problems arise. Factory resetting your TV erases your personal settings but completely resets the TV, making it a better choice when power cycling doesn't work.
To power cycle your TV, power it down and remove it from electricity for a short time to reset it, similar to selecting the Restart option on your computer to reboot it. A power cycle is usually the best choice for minor issues like the occasional frozen TV or slow performance from the TV's menu.
Power off the TV by pressing the Power button on the remote or on the side or back panel of the TV.
Unplug the TV from the power outlet. If you use a power strip, you can switch off the strip's power switch or disconnect the power strip from the power outlet.
Press and hold the Power button on the side or back panel of the TV for 10 to 15 seconds to drain residual power.
Plug the TV back in to the power outlet. If you're using a power strip, switch the strip back on or reconnect the strip to the power outlet.
Power the TV on using the Power button on the remote control or the TV's back or side panel.
Restore Factory Defaults
If a power cycle doesn't resolve the problem, restore the TV to factory defaults, but jot down your picture settings and other personal settings first -- including app and wireless network passwords -- so you can quickly reset your personal preferences. When you restore the TV to defaults, your TV returns to the state in which it came out of the box.
Press the Menu button on the remote control.
For Vizio VIA models, select Help followed by Reset and Admin and then Clear Memory. Some Via models don't have the Reset and Admin menu, only Clear Memory.
For Vizio VIA Plus models, select System followed by Reset & Admin and then Clear Memory.
Select Clear Memory/Factory Defaults or Reset TV to Factory Defaults -- depending on your TV model and current firmware version -- and press OK on the remote.
Enter the Parental Control PIN code when prompted. If you never configured a PIN, the default code is 0000.
Select Yes when prompted. At this point, the TV restarts and runs through the factory reset process. Leave the TV alone during this process.
Run through the initial setup when the setup prompt appears on the screen.
If a power cycle and a factory reset doesn't resolve the problem, visit the Vizio customer support site or call technical support toll-free at 1-855-833-3221.