How to Call MetroPCS Customer Service

By Candice Abrams

Contact MetroPCS if you have any questions or concerns about your account. They provide a 24-hour hotline to their customers. MetroPCS is a nationwide prepaid and pay-as-you go cell phone plan. You may find their plans desirable if you hardly talk on your phone, or plan to use your phone for emergencies only. MetroPCS gives you the option to contact their customer service hotline through your landline or your mobile phone. Either way, you will find the process is relatively simple.

Step 1

Dial star (*) 611 from your cell phone, or dial 888-863-8768 from a landline phone.

Step 2

Press “1” for English, or press “2” for Spanish.

Step 3

Follow the prompts to speak with billing, technical support or sales.

Step 4

Verify your account information. Provide your full name, MetroPCS phone number and last four digits of your Social Security number.

Step 5

State your problem to the representative. The representative will take you through the steps to resolve the problem.