How to Cancel a Account

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You don't have to visit a brick-and-mortar store to be a Walmart customer.

If you are a frequent shopper at, chances are you've signed up for an account with the online retailer. Your account stores your pertinent information such as your billing and shipping address and your credit card information. You can also track your orders to see when you will receive your purchase. If you decide that you no longer want to shop online at, there's no button on the website that you can click to close your account. This does not mean you are stuck with the account forever.


Step 1

Navigate in your Web browser to and sign in to your account.

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Step 2

Scroll to the bottom of the page and click the "Contact Us" link under the "Help" heading.


Step 3

Click the radio button next to "Using" and then click "Email" Choose "Using" because it offers the choice for "Editing 'My Account' Details."

Step 4

Click the drop-down menu under "Please Help Me With" and select "My Account" and under the heading "Specifically," select "Other."



Step 5

Type your request to cancel your account in the Comments field.

Step 6

Verify your contact information is correct; your information is auto-populated in the various text fields. Make any necessary corrections.


Step 7

Click "Submit." You will receive an automated response from letting you know that your message has been received. Do not respond to this email. will send another email confirming your request has been completed.




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