Occasionally, satellite TV owners will need to perform a hard reset to their receivers. In the event of a software glitch, a power outage or some other interruption in service, the owner may be required to reset the receiver box and re-acquire the satellite signal. In addition to resetting the receiver, if you are experiencing signal loss, check and make sure there are no obstructions to the dish, such as leaves, snow or debris.
Check the TV and make sure the channel is set to 3 or 4 for the primary TV set, or channel 60 for the UHF (secondary) set, if the receiver is a "dual-mode" device.
Video of the Day
Check all connections on the back of the receiver. Make sure all cabled connections are tightened and all plugs are securely plugged in.
Check for a key card loaded in the card slot on the receiver. If you have a key card, slowly and carefully remove the key card. Leave the card out for at least 30 seconds, and then re-insert the card.
Unplug the main power cord from the back of the receiver. Wait at least 30 seconds and then plug the power cord back into the receiver.
Press the "Power" button on the front of the receiver to power on the device. Allow the receiver several minutes to acquire a signal and download any additional updates. The receiver is reset.
Do not reposition your satellite dish. Even a small movement may cause loss of signal.
Strong winds and rain may interfere with the satellite signal. If you reset your receiver and still have issues, wait until the weather passes to attempt to acquire a signal.