How to Transfer a Call to Another Extension

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Multiline phones increase worker productivity.

Multi-extension telephones are fixtures in the modern office. They allow a single administrative person (or anyone else for that matter) to manage the incoming phone calls of several people. Numerous telephone manufacturers make phones with call-transfer capabilities, all with their own unique features, but transferring a call is essentially the same across manufacturers. If you've used one phone, you've used them all, but consult the owner's manual should you come across any difficulties making the transfer.

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Step 1

Ask the person on the other end to hold while you transfer the call.

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Step 2

Press "Hold" or "Transfer." The button used to initiate the transfer will vary by phone.

Step 3

Enter the extension to which you want to transfer the call by pressing the appropriate numbers on the phone's keypad.

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Step 4

Hang up the receiver.

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