How to Troubleshoot a Kensington Wireless Mouse

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Enable your computer's Bluetooth capabilities if using a Bluetooth mouse.

Founded in 1981, Kensington produces a range of computer based products, such as trackballs, mice, keyboards and laptop locks. Kensington's wireless mice require either an available USB port or a Bluetooth enabled computer and while USB ports are readily available on computers, Bluetooth is often a premium option. Further, Kensington software may not be compatible with your operating system, so always check for the latest updates prior to installing the "Mouseworks" program.


Step 1

Replace the batteries in your Kensington wireless mouse. Use only the battery types recommended by Kensington for your mouse.

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Step 2

Ensure that your mouse's power switch is set to "On."


Step 3

Turn on your computer's Bluetooth capabilities if using a Bluetooth mouse.

Step 4

Reduce interference from other 2.4 GHz devices such as wireless speakers or cordless phones by relocating the devices or your computer.



Step 5

Plug the mouse receiver into a different USB port. Do not plug the receiver into a USB hub.

Step 6

Ensure that your mouse is within the specified range (typically 30 feet) of the USB receiver.

Step 7

Update your mouse drivers with the latest version that is compatible with your operating system.

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