How to Troubleshoot a Zebra Label Printer

By Bonnie Conrad

Zebra printers are a popular choice for printing labels, but it is important for printer owners to know what to do when something goes wrong. Zebra printers are generally quite reliable and easy to work on, but having some basic troubleshooting skills at your disposal will help you avoid problems before they get out of hand.

Things You'll Need

  • Zebra printer
  • Labels
  • Cotton swab

Step 1

Open the Zebra printer using the button on the side. The exact location of this button varies from model to model, so be sure to consult the owners manual or the Zebra website if you have difficulty finding it.

Step 2

Remove the roll of labels from inside the printer, being careful to remove any jammed labels that may be sticking to the inside of the printer. Watch for places where the labels themselves may have come loose from the backing. Any labels where the backing has come loose should be discarded.

Step 3

Use a cotton swab to clean out the interior of the printer. Carefully swab out the inside of the printer using a clean cloth or a cotton swab. Make sure the inside of the printer is clean before proceeding.

Step 4

Replace the roll of labels or insert a new roll. Make sure that the edge of the first label extends just past the exit and carefully close the door. Print a test label and make sure the printer is working properly.

Step 5

Check the Zebra website for an updated driver. If the printer is not being recognized by the computer, the driver may be corrupt or out-of-date. Download the driver for your printer, run the setup program and try the print job again.

References & Resources