Problems With a Samsung Monitor

If you're having problems with your Samsung computer monitor, you don't have to rush straight to the repair shop and lay out a lot of money to fix it. You can try and troubleshoot the problem yourself. And this does not solve the problem, you still have some other options.

Problems With a Samsung Monitor

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If you are having problems with any monitor, the culprit is often the main display. Some common problems with Samsung monitors are screen flickering when connected to a computer, the screen flickering all the time, or a "fuzzy" screen. Also, many monitors get dead pixels and dark spots on the screen for no reason at all. In worst cases, the computer will not detect the display at all and the monitor will not even power on.

Manual Reset


Turn off the monitor by pressing the power button. Next, disconnect the power plug from the back of the monitor and from the wall. Also, disconnect the DVI, VGA, or HDMI connector (whichever connection you are using) from both the monitor and your computer. Wait approximately 30 seconds and reconnect both cords. Push the power button once more to turn the monitor back on. If this does not fix the problem, proceed to next step.

Check Monitor Settings

The problem with the display could also be the setting on your monitor. Samsung monitors have a source button on them. This button switches between input modes. Try pushing the source button a couple of times to reset the input.

Also, try doing a color reset. To do this, push the menu button on your monitor and you will find the reset option under the setting tab.

If this does not fix your problem, proceed to the next step.

Another Computer


Sometimes display problems are not with your monitor but rather the graphics card on your computer. Try the monitor on another computer and see if it works. If it does work, than the problem is probably with your computer and not the monitor.

What To Do Now


The above steps are all that you should do to troubleshoot the monitor yourself (unless you have prior experience with repairing monitors).

Samsung offers a 3-year warranty on all monitors. So, if you are still within the 3 years of the original purchase date, they will either send you a new monitor or repair yours completely free of charge. You need the receipt for your monitor, the model of your monitor, and the serial number. Then fill out a Samsung service request online (see Resources for link).

After you have filled out the form, Samsung will email you a free pre-paid shipping label. All you have to do is drop the monitor off at your local UPS. You will either receive a new monitor or your monitor will be repaired within 10 days of shipping.

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