What Does Verizon *228 Update Do?

By David Sarokin

Verizon recommends that its wireless phone customers perform a *228 update every three months or whenever they switch price plans. The *228 procedure updates the "Preferred Roaming List" that Verizon uses as part of its system. The company offers additional details on what the Preferred Roaming List is and why it should be updated, to customers who want more information.

*228 Update

Dial *228 from your Verizon Wireless phone to perform the recommended update. Respond to the voice prompts by selecting option No. 2 to update your phone service's roaming capabilities. You will hear a confirmation message and see a confirmation on your phone's screen when the *228 update is completed.

Preferred Roaming List

The *228 procedure updates Verizon's "Preferred Roaming List," a set of instructions regarding your service's roaming capabilities.


Your phone's roaming capability is the "hand off" process between different wireless service areas. Roaming extends your phone's connectivity even if you leave the geographical coverage of your home service area. Verizon's Preferred Roaming List is the software that handles the roaming process for your phone.


Verizon tells its customers that there are several benefits to regular *228 updates. These include longer battery life, fewer dropped calls, clearer connections and greater geographical coverage.