How to Fix "Aw, Snap!" on Google Chrome

By Naomi Bolton

Google Chrome displays an "Aw, Snap!" message if something goes wrong while a Web page is loading and it is unable to display the contents. Typically, this problem can be resolved by refreshing the page, but if it occurs consistently, the problem might be elsewhere. The problem might be malware, a faulty browser extension, anti-virus conflict or a user profile issue. A lack of available system resources available to the browser can also cause this problem.

Step 1

Press "F5" on your keyboard or click the "Refresh" button as the error message suggests. Alternatively, press "Ctrl-F5" to perform a hard refresh, which bypasses the local cache of the Web page that you want to load.

Step 2

Run a malware scan to check whether or not your system has been compromised, if the problem persists even after refreshing. Malware infections can sometimes lead to problems with your browser.

Step 3

Disable your anti-virus or firewall applications temporarily and then access the Web page again. If this solves the problem, you need to create an exception for Google Chrome using the settings of your anti-virus or firewall application. Consult the documentation for the software you are using for information on how to add exceptions.

Step 4

Press "Ctrl-Shift-N" to open Chrome in a new incognito window which disables all extensions. If this solves the problem, it means one of your Chrome extensions is causing the issue and should be removed or updated. Disable all of the extensions and enable them one by one to use the process of elimination, in order to track down which extension is the culprit.

Step 5

Exit Chrome and open Windows Explorer if the problem is still not resolved. Type " %LOCALAPPDATA%\Google\Chrome\User Data\" (without the quotation marks) in the address bar and press "Enter." Rename the "default" folder in the directory that opens and then restart Chrome to create a new user profile. If the old profile has been corrupted, this will solve the problem.

Step 6

Close down any unneeded programs, such as games, software and applications that could be taking up system resources. If not enough memory is available to your browser it could lead to the "Aw, Snap" error message.

Tips & Warnings

  • Remember to enable your anti-virus or firewall application again after temporarily disabling it to check for conflicts.
  • Information in this article applies to Microsoft Windows 8.1 and Google Chrome. It may vary slightly or significantly with other versions or products.