How to Repair McAfee Framework Services

A common frustration among users of certain McAfee products is the persistent problems caused by the McAfee Framework Services file. One of the main functions this file has control over is updating part of the McAfee product installed, and updating the ePolicy Orchestrator Agent. When these tasks are performed, system errors are known to occur, including slow performance due to extremely high CPU usage. If the McAfee Framework Services file is corrupted, you might have to reinstall the Common Management Agent.

Restart the Service

Step

Click the Windows "Start" menu, type "compmgmt.msc" in the "Start Search" field and press "Enter," if using Windows Vista. Click "Start" > "Run," type "compmgmt.msc" and press "Enter," if using Windows XP.

Step

Expand "Services and Applications" from the console tree on the left pane. A list of sub-categories displays, including "Services," "WMI Control" and "Indexing Service."

Step

Double-click "Services" and locate the "McAfee Framework Service" from the list of services on the right pane.

Step

Right-click the "McAfee Framework Service" and choose "Start" from the pop-up menu options. Note: If the status is "Started," choose "Stop" from the pop-up menu, then choose "Restart."

Step

Continue to the next section if the problem persists.

Reinstall CMA

Step

Click the Windows "Start" menu, click "Programs" > "McAfee" > "VirusScan Console."

Step

Right-click "Access Protection," choose "Properties" from the drop-down menu and choose "Common Standard Protection."

Step

Disable the "Prevent modification of McAfee files and settings" option and confirm by clicking "OK."

Step

Launch Windows Explorer, and delete the "FrameworkManifest.xml" file, located under the following directory:

Step

For Windows Vista: [Primary Drive]:\Program Data\McAfee\Common Framework

Step

For Windows XP: [Primary Drive]:\ Documents and Settings\All Users\Application Data\McAfee\Common Framework

Step

or

Step

[Primary Drive]:\ Documents and Settings\All Users\Application Data\Network Associates\Common Framework

Step

Restart the system and reinstall Common Management Agent or ePO agent, as it applies to your McAfee product.