How to Check Voicemail on Vonage

By Lisa Duncan

Since you don't want to miss that important call waiting for you in voicemail, today you will learn how to master your Vonage voicemail system. The technology used by Vonage is called VoIP and all you need to know is that it transmits voice in digital signals over the Internet instead of along telephone wires. To make calls the user needs a special VoIP phone or an adapter to make and receive calls.

Things You'll Need

  • Phone
  • PIN

First time voicemail use

Step 1

Pick up phone receiver and dial *123.

Step 2

You will have to enter the temporary PIN number assigned to you in your Vonage email welcome package. This is the confirmation email sent to you by Vonage.

Step 3

Enter a new PIN number that is four to 15 numbers long. The longer the PIN number the more secure.

Step 4

Confirm the new PIN number by entering it again at the prompt. Press the pound key to accept and the star key to enter a new pin number.

Step 5

Record your name at the next prompt. The system will play your name recording back to you. Press the pound key to accept and the star key to enter a new PIN number.

Step 6

Record your outgoing voicemail at the next prompt. The system will play your outgoing message recording back to you. Press the pound key to accept and the star key to enter a new pin number.

Check Voicemail from home phone

Step 1

Pick up receiver and dial *123.

Step 2

Enter your PIN number at the prompt.

Step 3

Vonage's voicemail will tell you if you have new messages. If you do, dial "1" to access the new messages.

Check voicemail from any phone

Step 1

Pick up receiver and dial your Vonage phone number starting with a "1."

Step 2

Enter your PIN number at the prompt.

Step 3

Vonage's voicemail system will tell you if you have new messages. If you do, dial "1" to access the new messages.

Tips & Warnings

  • You can create an online account with Vonage that allows you to check voicemail messages from a computer.
  • Some VoIP systems will not work during a power outage.