How Do I Retrieve Comcast Telephone Messages?

Comcast’s XFINITY phone service includes voice mail functionality so you can check your messages from anywhere at any time, although the exact method for accessing your voice mail account depends on the number from which you’re making the call. You can access your Comcast messages via the phone or your Web browser.

Close-up of a young man smiling talking on a mobile phone
A man is using a telephone outside.
credit: ColorBlind Images/Blend Images/Getty Images

Retrieve Messages with Your Phone

Step

Dial your home phone number from any telephone. If you’re calling from your home phone, you can quick-call the voice mail service by dialing “*99” instead of your full number.

Step

Press the “#” key on your phone to interrupt your personal greeting. Enter your pass code when the system prompts you. The system will alert you to new messages and automatically play them in the order they were received.

Step

Press “1” to listen to a new messages, “4” to replay a message you’ve just heard, “7” to delete a message, and “9” to save a message. Press “4” followed by the “*” key to return to the main voice mail message. You can delete, save or replay the message while listening to it; the voice mail system does not require you to listen to the entire message.

Retrieve Messages Online

Step

Open XFINITY Connect (see Resources) in your browser, click the “Email” tab and enter your Comcast ID and password. Once logged in to your account, you’ll have access to a variety of functions including listening to voice mail. If you have only XFINITY Voice, open XFINITY Connect, select “Voicemail” and then log in. XFINITY Voice users may need to register for Connect before proceeding.

Step

Click “Voice and Text” and then select “Voice.” This page displays a list of all current messages on your Comcast voice mail account and provides similar options to the phone-based voice mail menu.

Step

Select any voice message and click the “Play” button to listen.