The Print Spooler service allows documents to be loaded and saved into the print queue so they can be printed. Sometimes, when there is an error, documents in the queue will freeze and nothing will print. Users may think that something is wrong with the printer, but the real culprit is the Print Spooler. The problem can be solved rather easily. Removing the jam in the printer will only take a few seconds.
Right-click on "Computer" or "My Computer" and a drop-down menu will appear. Click on "Manage."
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Click on "Services and Applications" and then click on "Services" to view all the services on your computer.
Scroll down to "Print Spooler" and right-click on it. A drop-down menu will appear, on which you will click on "Stop" to temporarily halt the service.
Shrink the window and click on "Computer" or "My Computer."
Click on the primary hard drive on the computer, which is normally the "(C:)" drive.
Click on the "Windows" folder.
Click on the "System32" folder.
Click on the "Spool" folder and the "Printers" folder inside it to view the print jobs you want to clear.
Press the "Ctrl" key and the "A" key simultaneously to select everything and press the "Delete" key to clear the Print Spooler. Close the window.
Restore the "Services" window, right-click on "Print Spooler" and click on "Start" so your printer can schedule print jobs again.