A damaged SIM card can prevent your smartphone from connecting to a mobile network. Assessing whether your SIM card is damaged or your smartphone is malfunctioning requires you to insert the SIM card in a different phone.
Assessing Whether Your SIM Card is Damaged
Three distinct issues can cause your smartphone to display a warning that it cannot access the SIM card:
- A misaligned SIM card. The shock of impact, such as when you drop your phone, can cause your SIM card to move in its slot and prevent your device from reading the embedded chip. To test whether your SIM card is misaligned, turn off your device and remove the SIM card. Reinsert the SIM card and turn your smartphone back on. If the SIM card was misaligned, your device should now be able to read the SIM card and connect to a mobile network.
- A damaged SIM card or a malfunctioning smartphone. Checking whether your SIM card or your smartphone is to blame for your connectivity issues requires access to another smartphone, one you know is working properly. Turn your smartphone off and remove the SIM card. Insert the card into the alternate smartphone. If the second phone is also unable to read the card, your SIM card is to blame for your issues -- either because it is dirty or damaged.
Cleaning Your SIM Card
A dirty SIM card can prevent your phone from reading the embedded data and connecting to a network.
To clean a SIM card, rub the embedded chip with a soft eraser or the tip of a Gold Guard pen. After cleaning the card, insert it in the smartphone again and check whether your device can now access the chip's contents.
Getting a New SIM Card
If -- despite cleaning the chip -- your phone is still unable to read the SIM card, it may be damaged. To order a replacement SIM from your smartphone carrier, either visit one of your carrier's stores or contact its customer service department by phone or via the company's website.